WHY WE PREFER TO CONTACT YOU IN WRITING
From Monday to Friday we respond to your questions via email and our social network presence. We are launching online customer service support for the following reasons.
IT’S MORE MODERN
The popularity of customer support via phone continues to drop over the long-term. We, like many other companies, cannot avoid long waiting periods with the phone pressed against your ear. Our customers prefer online contact.
IT’S MORE EFFICIENT
Online communications allow us to record conversations and quickly pull up records and conversation histories. This enables us to boost our ability to advise you in a fast, correct manner.
IT’S MORE PLEASANT
Our customers work with web browsers, applications and programs. Thus, the option of sharing videos and illustrational images is a valuable benefit for our online customer support.